Refund Policy
Oplix NexGen Hospitality Pty Ltd
Our Commitment
Oplix NexGen Hospitality is committed to supplying products and services that meet acceptable quality standards and comply with the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights available to consumers under the Australian Consumer Law.
Incorrect Orders
If an order is delivered with incorrect items, the Customer must notify Oplix NexGen Hospitality within four (4) hours of delivery.
Where verified, Oplix NexGen Hospitality may:
- Replace the incorrect item;
- Supply the correct item;
- Provide a credit; or
- Issue a refund for the affected item.
Missing Items
If any item is missing from an order, the Customer must notify Oplix NexGen Hospitality within four (4) hours of delivery.
Where verified, Oplix NexGen Hospitality may:
- Deliver the missing item;
- Provide a credit; or
- Issue a refund for the missing item.
Damaged Items
If food or catering items arrive damaged or unsuitable for service, the Customer must notify Oplix NexGen Hospitality as soon as practicable and provide supporting photographs where requested.
Where verified, Oplix NexGen Hospitality may:
- Replace the affected item;
- Provide a credit; or
- Issue a refund.
Food Quality Concerns
Where a Customer believes food supplied does not meet reasonable quality standards, notification must be provided within four (4) hours of delivery.
Oplix NexGen Hospitality reserves the right to investigate all claims prior to determining an appropriate remedy.
Change of Mind
As food products are prepared specifically to order, refunds are generally not available for:
- Change of mind;
- Reduced attendance numbers after confirmation deadlines;
- Cancellation outside the approved cancellation policy.
Approved Refunds
Approved refunds will generally be processed:
- Back to the original payment method; or
- As an account credit where agreed.
Processing times may vary depending on the payment provider.
Contact
All refund requests should be submitted in writing to: [email protected]
Please include:
- Customer name
- Organisation
- Invoice number
- Event date
- Description of issue
- Supporting photographs where applicable
